Millions of users have realized the value of Office 365. Making the best use of the services that make up Office 365, however, can be a challenge. This guide is a quick reference to the key services, productivity tools, and security features in Office 365 to help you maximize your investment in the technology.
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The Office 365 Productivity Features
The Office 365 service offering from Microsoft encompasses several productivity technologies that have been woven together to provide a seamless solution in the cloud for a modern workplace. Use this reference to get an overview of the four key technologies in Office 365 and understand how they enhance collaboration in the workplace.
Component | Description |
SharePoint Online | SharePoint Online serves as the platform for team- and project-focused collaboration needs. The intranet capabilities in SharePoint Online deliver capabilities in a way that harnesses the collective knowledge of the people in the organization to not only inform and engage employees, but also to transform business processes. |
Exchange Online | The technology that ensures email lands in your mailbox in Outlook, captures appointments and meetings in your calendar, lets you stay in touch with your contacts, and helps you stay organized with tasks, is a service in Office 365 called Exchange Online. This service also powers your web-based email and provides a robust layer of security to safeguard data in Office 365. |
Microsoft Teams | Teams is a digital hub for teamwork. It is a persistent chat-based workspace that incorporates all the bells and whistles of modern collaboration: chats, meetings, audio conferencing, web conferencing, file sharing, social media–like interactions, third-party tool integration, and even the addition of a chatbots to help you get work done! |
Office Online | Office Online is the cloud version of Microsoft Word, Excel, PowerPoint, OneNote, and Outlook. The apps allow users to create high-quality documents, simultaneously make changes to the documents with coauthors, and share these documents from a browser without the need for the desktop application. With an internet connection and a browser running most common devices, you can edit your documents and even quickly pick up from where you left off in your last session. |
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The Security Features in Office 365
The current threat landscape affects all of us. Knowingly or unknowingly, we are targeted by hackers every day. This guide provides a quick overview of built-in security features in Office 365 that allow users to stay productive while minimizing security risks.
Topic | What You Need to Know |
The anatomy of a modern attack | Understand that social engineering comes in many forms: phishing, spear phishing, scareware, and more. They all attempt to psychologically manipulate a user into divulging information or influencing an individual to perform a specific action. The end game is usually to gain access to the computing environment to do harm. Plan your defense against breaches by stepping through the mindset of hackers as they use social engineering to gain access to your environment in five key stages: the reconnaissance (recon), the initial breach, the elevation of privileges, the entrenchment, and ultimately, the exfiltration of data. |
Security as a shared responsibility | Security in a cloud computing environment is a partnership between the tenant organization and the cloud service provider. Both parties have responsibilities which, if carried out, will enhance the security posture of an organization. In Office 365, Microsoft, as the cloud service provider, takes care of the physical security of its datacenters where all of its customers' data are stored. On the customer side, there are tasks a tenant admin can do, such as implementing multi-factor authentication, and actions end users can perform such as email encryption to enhance security. |
Securing email | In Office 365, you can continue to do the things you do to be productive while at the same time stay secure. In Exchange Online (the technology driving your email), for example, you can encrypt your email so that only the intended recipients of the message will be able to read it. You can apply protection to your email so if it's confidential, the email can only be read by people within your organization. If someone accidentally forwards or copies a recipient outside of the organization on email marked confidential, that recipient will get the email but he or she won't be able to read it. These security features for protecting email are available through the Office 365 Message Encryption (OME) service which is included in most Office 365 subscriptions or as an add-on service. |
How to Work Together in Office 365
For the first time in history, four cultural generations are converging in the workplace. Baby Boomers, Gen Xers, Millennials, and Centennials are working together on the same project with different collaboration needs and communication styles. Use this guide to understand the productivity tools available in Office 365 so you can pick the right tool for the right purpose.
Component | Description |
Office 365 Groups | Groups is the service that enables users to use a single identity across the different collaboration solutions in Office 365. Powered by machine learning and artificial intelligence (AI), Groups maps the connection between the people and the content you interact with in Office 365. This AI then feeds into all the experiences in Office 365 to help you discover relevant content and save time by making efficient connections. |
Teams | Teams is a digital hub for teamwork. It is a chat-based environment designed to foster easy connections and conversations to help build relationships. Teams is also built on top of Office 365 Groups. |
Yammer | Yammer is your social network for the enterprise. It is your Facebook at work — but better. It's what you use for open team discussions and can be used to crowd source ideas and collect knowledge. You can get a pulse for your organization via polls, praise, follows, and more. |
SharePoint Online | SharePoint is your go-to solution for content management and collaboration with the benefit of custom workflows and advanced permissions. You can design beautiful sites with zero coding skills, and it integrates seamlessly across all the collaboration solutions in Office 365. |
Email/Outlook | Outlook continues to be the undisputed leader for email and calendar. Its latest version comes with a feature called Focused Inbox that automatically sorts your email, creates @mentions to catch someone's attention, and uses built-in AI. |
Original KB number: 10048
This article explains how to assign access permissions to a user mailbox, to multiple mailboxes, and to individual users in Microsoft 365.
Who is it for?
Microsoft 365 administrators who help set up access permissions for users to open other people's mailboxes.
How does it work?
We'll begin by asking you the task you want to do. Then we'll take you through a series of steps that are specific to your situation.
Estimated time of completion:
10-15 minutes.
Welcome to the guide
Select the scenario that you are trying to configure for your users. Once you select the appropriate scenario below, the step-by-step instructions will be provided.
- I need to access somebody else's mailbox.
- Set up permissions to access multiple mailboxes.
Which Microsoft 365 plan do you use
Select the plan that your organization subscribes to in Microsoft 365.
Not sure which Microsoft 365 plan your organization uses? Go to https://portal.microsoftonline.com and login using your Microsoft 365 administrator credentials.
If you see the below administrative interface, then you are using the Small Business plan.
Enterprise | Midsize | Education
If you see the below administrative interface, then you are using the Enterprise/Midsize or Education plan.
How do I access the mailbox (Small Business)
Use the Exchange Admin Center (EAC) to assign permissions
The following procedure shows how to assign full permissions to a user mailbox:
Before you begin, sign in to the Exchange admin center (EAC) at https://outlook.office365.com/ecp/ using your Microsoft 365 tenant administrator credentials. As a Microsoft 365 Small Business admin, you need to access EAC by using the direct URL. The Microsoft 365 Small Business Microsoft Online Portal does not have an option to access EAC.
In the EAC, navigate to Recipients > Mailboxes.
In the list of mailboxes, select the mailbox that you want to assign permissions for, and then select Edit.
On the mailbox properties page, select Mailbox Delegation.
To assign permissions to delegates, select Add under Full Access to display a page that lists all recipients in your Exchange organization that can be assigned the permission. Select the recipients you want, add them to the list, and then select OK. You can also search for a specific recipient by typing the recipient's name in the search box and then selecting Search. To remove a permission for a recipient, under the appropriate permission, select the recipient and then select Remove.
Select Save to save your changes.
How do I access the mailbox
Depending on the email client you choose, the detailed instructions for accessing the mailbox that you have Full Access permissions to are listed below:
Outlook
Pirates 2005 movie torrent download. If you are using Outlook 2013 or Outlook 2010, the mailbox for which you have been granted access automatically display in your folder list. In the example below, Adam Barr has been granted access to the mailbox of Kim Akers. Kim's mailbox displays automatically in Adam's folder list in Outlook 2013.
Note
If you were recently granted access to the mailbox, it may take a few hours for the other user's mailbox to display in your folder list.
Outlook Web App
After you complete this procedure, the person's mailbox for which you have been provided access to will display in your Outlook Web App folder list every time you open Outlook Web App.
Sign in to your mailbox using Outlook Web App.
Right-click your name in the folder list, and select Add shared folder.
In the Add shared folder dialog box, type the name of the mailbox that you have been provided access, and select Add.
The mailbox appears in your Outlook Web App folder list.
If you have only been provided access to specific folders in the other user's mailbox, you will only see the folders for which you have been granted access.
If you decide that you no longer want to see the other person's mailbox every time you open Outlook Web App, right-click the folder, and select Remove shared folder.
Did this resolve your issue?
- If yes, congratulations! Your scenario is complete.
- If no, see The issue was not resolved.
How do I access the mailbox (Enterprise, Midsize, Education)
Use the EAC to assign permissions
The following procedure shows how to assign full permissions to a user mailbox:
Before you begin, sign in to the Exchange admin center (EAC) at https://outlook.office365.com/ecp/ using your Microsoft 365 tenant administrator credentials. As a Microsoft 365 admin for Enterprises, Midsize, or Education, you can also access EAC by selecting Admin > Exchange in the Microsoft Online Portal.
In the EAC, navigate to Recipients > Mailboxes.
In the list of mailboxes, select the mailbox that you want to assign permissions for, and then select Edit.
On the mailbox properties page, select Mailbox Delegation.
To assign permissions to delegates, select Add under Full Access to display a page that lists all recipients in your Exchange organization that can be assigned the permission. Select the recipients you want, add them to the list, and then select OK. You can also search for a specific recipient by typing the recipient's name in the search box and then selecting Search .
The Full Access permission allows a delegate to open a user's mailbox and access the contents of the mailbox.
Note
Assigning the Full Access permission doesn't allow the delegate to send email from the mailbox.You have to assign the delegate the Send As or the Send on Behalf permission to send email.
Select Save to save your changes.
How do I access the mailbox
Depending on the email client you choose, the detailed instructions for accessing the mailbox that you have Full Access permissions to are listed below:
Outlook
If you are using Outlook 2013 or Outlook 2010, the mailbox for which you have been granted access automatically display in your folder list. In the example below, Adam Barr has been granted access to the mailbox of Kim Akers. Kim's mailbox displays automatically in Adam's folder list in Outlook 2013.
Note
If you were recently granted access to the mailbox, it may take a few hours for the other user's mailbox to display in your folder list.
Outlook Web App
After you complete this procedure, the person's mailbox for which you have been provided access to will display in your Outlook Web App folder list every time you open Outlook Web App.
Log in to your mailbox using Outlook Web App.
Right-click your name in the folder list, and select Add shared folder.
In the Add shared folder dialog box, type the name of the mailbox that you have been provided access, and select Add.
The mailbox appears in your Outlook Web App folder list.
If you decide that you no longer want to see the other person's mailbox every time you open Outlook Web App, right-click the folder, and select Remove shared folder.
Before you begin, sign in to the Exchange admin center (EAC) at https://outlook.office365.com/ecp/ using your Microsoft 365 tenant administrator credentials. As a Microsoft 365 Small Business admin, you need to access EAC by using the direct URL. The Microsoft 365 Small Business Microsoft Online Portal does not have an option to access EAC.
In the EAC, navigate to Recipients > Mailboxes.
In the list of mailboxes, select the mailbox that you want to assign permissions for, and then select Edit.
On the mailbox properties page, select Mailbox Delegation.
To assign permissions to delegates, select Add under Full Access to display a page that lists all recipients in your Exchange organization that can be assigned the permission. Select the recipients you want, add them to the list, and then select OK. You can also search for a specific recipient by typing the recipient's name in the search box and then selecting Search. To remove a permission for a recipient, under the appropriate permission, select the recipient and then select Remove.
Select Save to save your changes.
How do I access the mailbox
Depending on the email client you choose, the detailed instructions for accessing the mailbox that you have Full Access permissions to are listed below:
Outlook
Pirates 2005 movie torrent download. If you are using Outlook 2013 or Outlook 2010, the mailbox for which you have been granted access automatically display in your folder list. In the example below, Adam Barr has been granted access to the mailbox of Kim Akers. Kim's mailbox displays automatically in Adam's folder list in Outlook 2013.
Note
If you were recently granted access to the mailbox, it may take a few hours for the other user's mailbox to display in your folder list.
Outlook Web App
After you complete this procedure, the person's mailbox for which you have been provided access to will display in your Outlook Web App folder list every time you open Outlook Web App.
Sign in to your mailbox using Outlook Web App.
Right-click your name in the folder list, and select Add shared folder.
In the Add shared folder dialog box, type the name of the mailbox that you have been provided access, and select Add.
The mailbox appears in your Outlook Web App folder list.
If you have only been provided access to specific folders in the other user's mailbox, you will only see the folders for which you have been granted access.
If you decide that you no longer want to see the other person's mailbox every time you open Outlook Web App, right-click the folder, and select Remove shared folder.
Did this resolve your issue?
- If yes, congratulations! Your scenario is complete.
- If no, see The issue was not resolved.
How do I access the mailbox (Enterprise, Midsize, Education)
Use the EAC to assign permissions
The following procedure shows how to assign full permissions to a user mailbox:
Before you begin, sign in to the Exchange admin center (EAC) at https://outlook.office365.com/ecp/ using your Microsoft 365 tenant administrator credentials. As a Microsoft 365 admin for Enterprises, Midsize, or Education, you can also access EAC by selecting Admin > Exchange in the Microsoft Online Portal.
In the EAC, navigate to Recipients > Mailboxes.
In the list of mailboxes, select the mailbox that you want to assign permissions for, and then select Edit.
On the mailbox properties page, select Mailbox Delegation.
To assign permissions to delegates, select Add under Full Access to display a page that lists all recipients in your Exchange organization that can be assigned the permission. Select the recipients you want, add them to the list, and then select OK. You can also search for a specific recipient by typing the recipient's name in the search box and then selecting Search .
The Full Access permission allows a delegate to open a user's mailbox and access the contents of the mailbox.
Note
Assigning the Full Access permission doesn't allow the delegate to send email from the mailbox.You have to assign the delegate the Send As or the Send on Behalf permission to send email.
Select Save to save your changes.
How do I access the mailbox
Depending on the email client you choose, the detailed instructions for accessing the mailbox that you have Full Access permissions to are listed below:
Outlook
If you are using Outlook 2013 or Outlook 2010, the mailbox for which you have been granted access automatically display in your folder list. In the example below, Adam Barr has been granted access to the mailbox of Kim Akers. Kim's mailbox displays automatically in Adam's folder list in Outlook 2013.
Note
If you were recently granted access to the mailbox, it may take a few hours for the other user's mailbox to display in your folder list.
Outlook Web App
After you complete this procedure, the person's mailbox for which you have been provided access to will display in your Outlook Web App folder list every time you open Outlook Web App.
Log in to your mailbox using Outlook Web App.
Right-click your name in the folder list, and select Add shared folder.
In the Add shared folder dialog box, type the name of the mailbox that you have been provided access, and select Add.
The mailbox appears in your Outlook Web App folder list.
If you decide that you no longer want to see the other person's mailbox every time you open Outlook Web App, right-click the folder, and select Remove shared folder.
Did this resolve your issue?
- If yes, congratulations! Your scenario is complete.
- If no, see The issue was not resolved.
Set up permissions to access multiple mailboxes
You can assign access permissions to multiple mailboxes for the entire mailbox or specific folders in the mailbox. You can also choose to assign access permissions to individual user or group.
Select if you would like permissions to be assigned on the mailbox level (access to all of the mailbox folders) or just specific folders within the mailbox (access only folders specifically shared).
How do I access the mailbox (Entire Mailbox)
Assign permissions to the entire mailbox
You may want to perform this procedure as if an administrator in your organization needs to have access to all mailboxes in the organization.
Connect to Exchange Online by using remote PowerShell. For info about how to do this, go to the following Microsoft website:
Type the following command, and then press Enter:
After you perform these steps, the specified user will be able to access all user mailboxes in Microsoft 365. The user will be able to view the contents of the mailboxes from either Outlook or Outlook Web App.
For more information, see How to use Windows PowerShell to grant an admin access to all user mailboxes in Office 365.
How do I access the mailbox
You can access user's mailboxes by using Outlook or Outlook Web App. Use the following steps to open the mailboxes for which you have been granted access. Depending on the email client you choose, the detailed instructions for accessing the shared mailbox are listed below:
Outlook
If you are using Outlook 2013 or Outlook 2010, the mailbox for which you have been granted access automatically display in your folder list. In the example below, Adam Barr has been granted access to the mailbox of Kim Akers. Kim's mailbox displays automatically in Adam's folder list in Outlook 2013.
Outlook Web App
After you complete this procedure, the person's mailbox for which you have been provided access to will display in your Outlook Web App folder list every time you open Outlook Web App.
Log in to your mailbox using Outlook Web App.
Right-click your name in the folder list, and select Add shared folder.
In the Add shared folder dialog box, type the name of the mailbox that you have been provided access, and select Add.
The mailbox appears in your Outlook Web App folder list. Fresco logic usb to vga.
If you have only been provided access to specific folders in the other user's mailbox, you will only see the folders for which you have been granted access.
If you decide that you no longer want to see the other person's mailbox every time you open Outlook Web App, right-click the folder, and select Remove shared folder.
Did this resolve your issue?
- If yes, congratulations! Your scenario is complete.
- If no, see The issue was not resolved.
Assign access to specific folders in a user's mailbox
This example assigns permissions for a user to access specific folders in another user's mailbox in an Exchange Online or Microsoft 365 environment. Do the following:
Connect to Exchange Online by using remote PowerShell. For more information about how to do this, go to Connect to Exchange Online PowerShell.
Enter a command using the following syntax to assign access permissions to the specific folder:
This example assigns permissions for Ed to access Ayla's Marketing mailbox folder and applies the Owner role to his access of that folder.
For more information, see Add-MailboxFolderPermission.
Did this resolve your issue?
- If yes, congratulations! Your scenario is complete.
- If no, see The issue was not resolved.
The issue was not resolved
Sorry, we couldn't resolve your issue with this guide. Provide feedback on this walkthrough, and then use the resources below to continue troubleshooting.
Visit the Microsoft 365 Community for self-help support. Do one of the following:
England Exchange Walkthrough Map
- Use search to find a solution to your issue.
- Use the Help Center or the Troubleshooting tool that are both available from the top of every community page.
- Sign in with your Microsoft 365 admin credentials, and then post a question to the community.